Refund and Returns Policy

Customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Eligibility for Returns

• Timeframe: You have 30 days from the date of delivery to request a return or refund.
• Condition: The item must be unused, in the same condition you received it, and in its original packaging.
• Receipt: Proof of purchase (order confirmation or receipt) is required.

Non-returnable items

• Custom or personalized saxophones
• Reeds, mouthpieces, and any other hygiene-related products once used
• Clearance or final sale items

How to Start a Return

To initiate a return, contact us at [email protected]. Include your order number and a brief explanation of the reason for return.

Refund Process

• Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
• Approved refunds will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [email protected].

Return Shipping

Customers are responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.